It helps children who are:

• Victims of abuse (physical, emotional, sexual)

• Facing child labour or trafficking

• Runaway or missing

• Homeless or abandoned

• In need of medical or emotional support

Who Can Call 1098?

 The child in distress
 Parents or guardians
 Neighbours or relatives
 Teachers or social workers
 Any concerned citizen

You do not need to reveal your identity if you want to remain anonymous.

Step-by-Step Process to Use Childline 1098

Step 1 – Dial 1098

• Call 1098 from any phone (mobile or landline).

• It is completely free.

• Available 24 hours a day.

Step 2 – Explain the Situation

The operator will ask:

• What is happening?

• Location of the child

• Child’s age (approximate is fine)

• Immediate danger or not?

• Your contact details (optional)

Speak clearly and provide accurate information.

Step 3 – Complaint Registration

• The call is recorded and documented.

• A case ID is generated.

• The case is forwarded to the nearest Childline unit.

Step 4 – Local Team Response

The local Childline team:

• Visits the location

• Rescues the child (if needed)

• Coordinates with police if serious crime is involved

• Arranges medical examination (if required)

If necessary, they inform the Child Welfare Committee (CWC) under the Ministry of Women and Child Development guidelines.

Step 5 – Legal & Protection Process

Depending on the case:

• FIR may be filed

• Child may be placed in safe shelter

• Counseling and rehabilitation services are provided

• Family counseling (if safe and appropriate)

Types of Cases Handled