Delhi-Based Cyber Fraud Call Center Busted by Palwal Police; 11 Arrested in ₹40 Lakh Scam

July 3, 2025, Palwal — The Palwal Police have detained 11 people, including three women, for masterminding a nationwide credit card scam worth over ₹40 lakh and have shut down a phony call center based in Delhi as part of a significant crackdown on cybercrime. Superintendent of Police (SP) Varun Singla oversaw the operation, which was carried out by the Cyber Crime Cell, which was commanded by Inspector Naveen Kumar.

Additional Superintendent of Police (ASP) Shubham Singh revealed during a news conference that the gang was operating a fake customer service center while impersonating bank employees. Under the guise of raising their credit card limits, they tricked gullible credit card users into divulging one-time passwords (OTPs). After transferring the money through digital wallets and then withdrawing it via Common Service Centers (CSCs), the scammers exploited these OTPs to steal money.

Sanjay Kumar, a resident of Baghola in Palwal district, filed a complaint alleging a ₹33,000 theft involving his HDFC Bank credit card, which led to the bust. The cybercrime squad moved quickly, tracing the fraudulent transaction's origin to Delhi and conducting a raid that led to the arrest of all 11 perpetrators.

Accused Found in Several Delhi Localities

The following people have been recognized as those that were arrested: Pradeep from Uttam Nagar and Sainik Nagar (Paschim Vihar) Mohit Kunwar Singh Nagar's Virendra Sakshi and Rohit in Tagore Garden Sushbu (North West Delhi, Mukundpur) Avishka (Mukundpur, Samta Vihar) (Rohini) Sahil and Sahib (Janakpuri Extension) Ayush Nitin (Rhini, Sector 5) During the operation, the police were able to obtain vital information on the gang's bank accounts and recovered 20 cell phones that were utilized in the fraudulent activities. The gang has been linked to more than 100 cyber fraud incidents that have been registered in several Indian states, according to preliminary investigations.

The arrested individuals, according to authorities, are members of a wider organized cybercrime syndicate. Before being removed with the assistance of middlemen via CSCs, the acquired cash were transferred through a number of wallets and bank accounts. In order to find other network members and retrieve the stolen funds, the accused are presently being questioned. To allow for additional investigation, police remand has been requested. "This is a major step towards curbing organized cybercrime," said ASP Shubham Singh, who described the operation as a significant breakthrough. We are dedicated to investigating each step in this chain and apprehending those responsible.

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